Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

At Flora & Bouquet, we want every bouquet to arrive fresh, beautiful, and on time. Please review our delivery policy below.

Delivery Areas

We offer flower delivery to residential and business addresses within our designated service areas. Delivery availability may vary depending on the location and order size.

Delivery Times

• Standard deliveries are made during our regular delivery hours.

• While we do our best to meet requested delivery times, specific delivery times cannot always be guaranteed.

• Same-day delivery may be available for orders placed before our daily cutoff time, subject to availability.

Delivery Fees

Delivery fees are calculated based on the delivery address and will be shown at checkout before the order is completed.

Recipient Availability

Please provide an accurate delivery address and the recipient's phone number when placing your order. If the recipient is unavailable, our delivery team may:

• Leave the flowers in a safe location, when appropriate.

• Leave the arrangement with a nearby neighbor or building reception.

• Contact the recipient to arrange another delivery attempt.

Additional delivery charges may apply if a second delivery attempt is required due to an incorrect address or recipient unavailability.

Special Delivery Instructions

Customers may provide special instructions, such as where to leave the flowers. Flora & Bouquet will make reasonable efforts to follow these instructions but cannot guarantee that every request can be accommodated.

Weather & Unexpected Delays

Severe weather, traffic, road closures, or other circumstances beyond our control may cause delivery delays. We appreciate your understanding while our team works to keep flowers safe and fresh.

Damaged or Missing Deliveries

If your flowers arrive damaged or do not arrive as expected, please contact Flora & Bouquet as soon as possible. We may request a photo of the arrangement and delivery location so we can investigate and determine the appropriate resolution.

Address Changes & Cancellations

Please contact us as soon as possible if you need to change a delivery address or cancel an order. Once an order has been prepared or dispatched, changes or cancellations may not be possible.

Flora & Bouquet Fresh flowers, thoughtfully delivered.

All sales are final. We do not accept returns or offer refunds.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.